Tuesday, January 26, 2010

Product Reviews

Alright humankind, I've a very important message for y'all:

Don't write negative product reviews just because you failed to follow the instructions and install the device/program correctly!

There.

What's with the 1/5 star reviews just because you failed to follow the set-up instructions correctly? Of course it's not going to work if you didn't install it properly! Seriously, come on....and you know what, if you've got a PC but for some reason you bought a program intended for Linux, don't even bother writing a review at all. Just don't.

You didn't use the product, so don't write a review!

Now in some cases I can understand that the instructions might be a bit confusing for inexperienced users, but that is not a flaw in the operation of the program itself. You must understand the distinction, and communicate your difficulties in setup to the appropriate party.

It's like hating a particular flavour of ice cream just because you had trouble getting the lid off or couldn't open it at all. That ice cream could be the best stuff on earth and plunge you into a world of creamy chilly awesomeness; whether or not you could or couldn't get the lid off has nothing to do with that. It is a problem, yeah, and maybe you should write to the company about that.

Try installing it again and follow the instructions if you need to. Then perhaps you will find that it does indeed work, but your first methods were merely faulty. (Much like trying to open the ice cream we talked about from the bottom of the container or something. You're only gonna get it open if you open it from the top.)

(Okay, you could open it other ways too, but that wrecks the philosophical point doesn't it?)

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